HELP/FAQ

Signing into Your Account

Enter your Email Address and Password in the Registered Customers section of the CSI Store home page and click Login

Logging into a new account for the first time? Use the temporary password sent in your welcome email. See instructions for Password Reset below.

Shopping as a Guest

You can browse inventory without logging in, but you must log in to view pricing or place an order.

To browse or search inventory as a guest, use the Browse or Search features to find items and check availability.

Password Reset

1. Click Account Information in the My Account section on the right side of the page
2. Check the Change Password checkbox (additional entry field will appear)
   
3. Enter the Current Password
4. Enter the New Password and Confirm New Password
5. Click Save

Search Options

To Browse the online store:

1. Click any category on the home page to see available items in that category.
   • Clicking Products to the left of the Search bar will display a dropdown menu of all available categories.
     
2. From the item results page you can perform these tasks:
   • Add items to your Cart or Wishlist
   • Click an item number or image to see detailed information about the item
   • Click the List view or the Grid view buttons to change the display of the items
   • Sort by Description or Price using the Sort By dropdown menu on the right side of this page
     
   • Sort by Ascending or Descending using the blue arrow icon next to the Sort By dropdown menu

To Search the online store:

1. Enter a Keyword or Item Number in the search bar at the top of the page
   
   • For a keyword search, specify all or part of the item description
   • For an item number search, specify all or part of the item number
2. Click Go
   Items that match your search criteria are displayed
3. Use the Refine by Attributes menu on the left side of the page to refine the search results
   
4. From the results list you can add items to your cart or click an item to see additional details

Compare Products

1. Click the Add to Compare button on the item page
   
   The item will be added to the Compare Products menu in the bottom right corner of the page.
2. Add additional items as needed

   Example: to compare two sizes or styles of Pipetite, click the Add to Compare button for items PRT2-000 and PT2-000
   
3. Click the Compare button in the Compare Products menu to view the details side-by-side
   A new window will open displaying the items
4. Click Add to Cart or Add to Wishlist from the compare products window
5. Click the X next to any item to remove that item from the Compare Products list

Create a Wishlist

1. Click the Add to Wishlist button on the item page

   
   You can also Click the Add to Wishlist link from any browsing or search results lists
2. Click on My Wishlist in the My Account menu on the right side of the home page to view your Wishlist
3. My Wishlist options:
   • Add comments
   • Share Wishlist
   • Add to Cart (individual items) or Add All to Cart (all Wishlist items)
   • Update Wishlist or delete items

Share a Wishlist

1. Click My Wishlist in the My Account section on the right side of the page
2. Click the Share Wishlist button
   
3. Enter at least one email address; use a comma to separate multiple email addresses
4. (optional) Enter a Message
5. Click Share Wishlist

Cart

1. Click the Cart icon in the top right corner of the page and select My Cart
   
2. The Shopping Cart page will open with the following options:
   • Qty to change item quantities
   • Delete items
   • Update Shopping Cart
   • Clear Shopping Cart
   • Continue Shopping
   • Proceed to Checkout

Checkout

1. Click the Cart icon in the top right corner of the page and select Checkout
2. The Express Checkout Lane page will open with the following options to approve or edit as needed:
   • Billing address
   • Shipping address
   • Shipping Method
   • Payment method
3. Click the Place Order button in the bottom right corner of the page

Reorder

1. Click My Orders in the My Account menu on the right side of the home page
2. Click the Reorder link on the order line to be reordered

   The Shopping Cart window will open listing each item on the order
 The Reorder link is also available in the top right corner of the View Order page
3. Review or edit the order as needed and click Proceed to Checkout to place order

Order Confirmation

A confirmation page will display after each submitted order. Click Printable Version to print, save, or email a copy of the order confirmation.

Order History

Click My Orders in the My Account menu to view all previous orders placed. From the My Orders page you can review the order status, view orders, or place a reorder.

Order Status

View Order Status from the My Orders page (see Order History)

Tracking Information

Call 800.654.5635 or email store@csidesigns.com to obtain order tracking information and status.

Search Shipped Items

1. Select Account Dashboard in the My Account menu on the right side of the home page
2. Select Account Shipments Bin the Customer Connect menu on the left side of the Shipments page
3. On the Shipments page you can search or sort by date, order number, packing slip, or customer reference

Returns & Cancellations

If you have a return or need to cancel order, please call our Customer Service department at 800.654.5635.

Account Dashboard

From your My Account Dashboard you can view a snapshot of your recent account activity and update your account information.

Account Information

From Account Information page you can change account information including name, email address, and password.

Address Book

From the Address Book page, you can verify or edit your default billing address and default shipping address(es).

My Orders

From the My Orders page you can view all previous orders, verify status, view orders, or place reorders.

My Orders

From the My Wishlist page you can add comments, share the Wishlist, update or delete items from the Wishlist, or add items to the cart for purchase.

Dashboard

From the Customer Connect Dashboard page you can view a list of all orders and invoices.

Account Summary

From the Account Summary page, you can view period balances, aged balances, shipping addresses, and contacts.

Account Orders

From the Account Orders page, you can view all previous orders and sort/filter by date, customer reference, order name, order address, price, and status.

Account Invoices

From the Account Invoices page, you can view all previous invoices and sort/filter by invoice number, date, CSI order number, customer order number, amount, balance due, and status.

Account Payments

From the Account Payments page, you can view all previous payments and sort/filter by payment date, reference, amount, order number, and invoice number.

Account Shipments

From the Account Shipments page, you can view all previous shipments and sort/filter by shipment date, order number, packing slip number, customer reference, and delivery method or place a reorder.

Account Items

From the Account Items page, you can search and sort/filter by CSI item number, customer item number, or description.